Tom Peters

1. A bias for action - getting on with it.
2. Close to the customer - learning from the customer.
3. Autonomy and entrepreneurship.
4. Productivity through people.
5. Hands-on, value-driven - management walk the talk.
6. Stick to the knitting – do what you know.
7. Simple form, lean staff.
8. Simultaneous loose-tight properties – have autonomy in some areas, central ideas/values in others.