Tom Peters is a hugely successful management guru, considered by
some to be the gurus' guru.
Peters best known book “In Search of Excellence”,
co-authored with Robert Waterman, presents 8 common themes of
bias for action - getting on with it.
to the customer - learning from the customer.
value-driven - management walk the talk.
to the knitting – do what you know.
form, lean staff.
loose-tight properties – have autonomy in some areas,
central ideas/values in others.
were based on consultant company McKinsey’s 7-S model and from
analysis of 43 fortune-500 companies. Peters emphasises the role of
people, customers and action and the need to move away from