"I want to say thank you for all the tips about management. You have refreshed my mind to the point where I now feel compotent enough to begin lecturing management again."
Norris Pinder, Bahamas

9 Principles of Quality Customer Service
The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them.

Putting the Service Profit Chain to Work
The "Service-Profit Chain" model developed by Harvard University emphasizes the circular relationship between employees, customers and shareholders. This model can successfully be applied to your business no matter the size, and this article explains how.

Management Gurus - Quick and Easy Guide
In a cup of coffee's time you'll be an expert on management gurus through the ages!

The Johari Window Model - The Case for Cigarettes and Alcohol in the Workplace
Increase Self Awareness and Be More Effective In Groups with the Johari Window Model

The Learning Matrix: Smooth your learning journey
An already infamous statement from US Defence Secretary Donald Rumsfeld reveals a valuable insight into learning. The Learning Matrix is vital knowledge for effective managers.

How To Do A SWOT Analysis: Strategic Planning Made Easy
Strategic Planning" sounds a lofty pursuit and perhaps beyond our humble capabilities. Not so with a SWOT Analysis. Learn how to do a SWOT analysis using the SWOT matrix and become an effective strategic planner today, achieving your goals.

Lewin's Force Field Analysis: Decision Making Made Easy
Kurt Lewin's Force Field Analysis is a simple yet effective decision making model to add to your management tool-kit. Here's the low down on how to use force field analysis to make better decisions, quickly, for yourself or with others.

Process Improvement Made Easy: The 8d Problem Solving Process Explained
What is the 8d Problem Solving Process? Anything that involves "eight disciplines" must be complicated and difficult to learn, right? Here to help you, is the 8d problem solving process explained in everyday language.

Process Improvement Made Easy: Six Sigma Process Improvement Method Explained
What is Six Sigma process improvement? Something to do with eliminating defects? Is it a continuous process improvement methodology? Or is it just a load of really hard statistics? Here is the Six Sigma Process Improvement Method explained.

Process Improvement Made Easy: Root Cause Analysis In Action
Root cause analysis sounds painful, like a dentist's nastiest procedure. Here's an example of why root cause analysis is valuable, saving time, money and headaches.

Process Improvement Made Easy: Cause and Effect aka Fishbone aka Ishikawa Diagram Explained
The Ishikawa diagram comes under many guises; cause and effect diagram or fishbone diagram, but it's generally referring to the same problem solving tool. In this Process Improvement Made Easy article, is the fishbone diagram explained.

Adams Equity Motivation Theory; Put Workplace Psychology Into Action and Increase Motivation
John Stacey Adams's Equity Motivation Theory allows you to put workplace psychology into action and increase your own and your team's motivation

Kolb's Learning Style Inventory and Kolb's Learning Cycle Explained - no fluff, no filler, just facts
Kolb's Learning Style Inventory and Kolb's Learning Cycle are the two key models in current use relating to adult learning and development. Knowing your own and your team's learning style allows you to grow and develop more effectively, building skills and experience, allowing you to meet your life goals.

If It Moves, Measure It! Basic Business Statistics Explained
Understanding the basic principles of statistics transforms a good manager into a great manager. Using basic business statistics, you can turn data into knowledge and increase your decision making accuracy. In the time it takes to make a coffee, you'll know the most useful basic business statistics and become fluent in number-speak

If It Moves, Measure It! How To Create a Histogram
When you know how to create a histogram, you move from knowing a little bit about a process to knowing a lot. When you know your process, you've gone a long way towards making big improvements. Learn how to make a histogram in this short article, and discover hidden information about your process

Beyond IQ Tests: Howard Gardner's Multiple Intelligence Test
Want to reach your potential? Then ditch the stifling notion of the classic IQ test and embrace Howard Gardner's multiple intelligence test.