W Edwards Deming - Total Quality Management & Deming's 14 points
1900 - 1994
W Edwards Deming was an American statistician, considered the father
of the modern quality movement. Edwards Deming strongly influenced
Japanese industry post WWII with Statistical Process Control
(SPC) and Total Quality Management (TQM), similar to Joseph
In 1982 Edwards Deming published “Out of the Crisis”
identifying 14 points for management which if applied would
enable Japanese manufacturing efficiencies to be realised.
The W Edwards Deming Institute awards prizes for individuals and
organisations that embrace Total Quality Management and drive quality
Demings 14 Points Summarised
constancy of purpose and continual improvement –
long term planning must replace short term reaction
the new (Japanese) philosophy – by management and workers
not depend on (quality) inspection – build quality into
the product and process
quality suppliers over low cost suppliers – to minimise
variation in raw materials and supply.
constantly – to reduce variation in all aspects e.g.
planning, production, and service.
on the job – for workers and management, to reduce variation
in how job is done.
not supervision – to get people to do a better job,
not just meet targets.
fear – encourage two-way communication, encourage employees
to work in the organisation’s interest.
down internal barriers – department’s in an organisation
are “internal customers” to each other and
must work together.
slogans (exhortations) – processes make mistakes not people.
Management harassment of workers will create bad relations if
no effort made to improve processes.